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frequentLY asKED questions
1. What do I need to bring to my appointment?
Please bring all your prescription glasses and sunglasses, your contact lens information or boxes, your
contact lens case, your insurance cards (vision and medical), ID, and medication list.
2. What should I NOT to wear to my eye exam?
Please don’t wear makeup or false eyelashes.
3. Do you see children?
Yes, we do. A child’s first eye exam should be at 6 months old. We recommend retinal imaging for them
so they can avoid dilation. We have coloring pages and they are welcome to bring a toy. We also
recommend bringing one child at a time, because they get tired of waiting for their siblings to be
4. Do you accept my insurance?
We accept most insurances, including VSP, Eyemed, Spectera, Medicaid, Medicare and Tricare.
Please be aware that vision plans are primarily only used to provide patients with a routine eye exam to
determine their eyewear prescription. If any of our patients have medical-based problems, which could
be a cataract, diabetes, high blood pressure, injuries, dry eye, or infections, we will file your care with
your medical insurance provider (UMR, Cigna, UHC, Tricare, Anthem BCBS, Aetna, VA).
If you have questions about the types of insurance we accept, give us a call or text at 719-394-3939.
5. Do you know what insurance I have?
Unfortunately, we do not know what insurance you have. We understand that vision plans do not offer
member IDs. It will be your responsibility to provide us with the right information before your
appointment. We are happy to help you, but we will need you to call your insurance company if need
6. Why is retinal imaging NOT covered by my insurance?
Insurance considers it as a screening for disease, but this technology has become a standard part of eye
exams. It is fast, painless, and the benefits outweigh the cost. Think of it as your first line of defense
against numerous different threats to your health.
7. What does my vision insurance cover?
It covers one routine eye exam per year with a copay (depends on the insurance). It does not cover
Frames: Depending on the coverage level, you can receive a $130 allowance up to $200 or a discount on
your frame. This benefit is also once per year.
Lenses: There are specific copays and discounts for each enhancement and lens choice, our opticians will
provide you with all of your specific insurance benefit information.
Contact lenses: Depending on the insurance, there is a copay or a discount of 10-15% off for your CL
evaluation. Spectera (UHC) has a selection of contact lenses (if you use a non-selection contact lenses
the CL fitting is not covered by insurance). Your insurance will give you an allowance to buy contacts,
and you can decide if you want to use it for contacts or glasses.
8. Why do I need a contact lens evaluation every year?
Your eyeglass prescription is not the same as your contact lens prescription. The contact lens
prescription needs extra time and extra measurements. The contact sits directly on the surface of the
eye, and the daily wear and tear on the eye caused by wearing contacts can cause damage over time.
9. How long will it take me to adapt to progressive lenses?
Progressive lenses can take time to get used to, as well as visual distortions during the adjustment
process, most people get used to them after 2 weeks. However, it can take longer especially if it is your
first time wearing progressive lenses. Call us if you are having any issues after 2-4 weeks of use, and
please don’t wait longer than that.
10. How long does it take my new glasses to be made?
It can take 2 weeks or more. This depends on your prescription, frame, and lens choice. Single vision is
usually quicker, but more complex prescriptions or personalized lenses will take longer. Our dispensing
staff will always let you know as soon as your glasses are ready and will update you if any unforeseen
delays should occur (backorders, did not pass inspection, weather, holidays, UPS, etc.). Our labs are in
Denver, Wisconsin, and St Louis.
11. Why are sales final?
Prescription glasses are custom made and refunds or exchanges are not possible. We can offer you a
prescription check and remake if necessary within 60 days of the original order.
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